Free scorecard

How many jobs are you losing to slow follow-up?

Ten quick questions about how your business answers new leads, missed calls and quotes. You get a follow-up score, a dollar estimate of what the gaps cost you a year, and the one fix worth making first.

Ten questionsResults on screen, no email neededBuilt for service businesses
1Your numbers. Rough is fine.
$
2When a new lead fills in your website form, how fast do they usually get a real reply?
3When you miss a call from a possible customer, what happens?
4If a lead doesn't answer your first reply, how many more times do you follow up?
5After you send a quote or estimate, what happens next?
6Who answers new leads in the evening and at weekends?
7When did you last reach out to old leads and past customers?
8How do you ask happy customers for a review?
9Do your replies and follow-ups sound like you, and say the same thing whoever sends them?
10Do you know how many leads turned into paying jobs last month?
What to do with your score

Three ways to plug the leak.