Where the hours go. Find them in fifteen minutes.

What's inside

Six questions that find the hours.

1. Work that repeats. What do you do the same way every week?
2. Work that's entered twice. Where do you type the same details into more than one place?
3. Work that waits. What sits in an inbox until someone gets to it?
4. Work that answers. Which questions do customers ask again and again?
5. Work that gets written. What do you write from a blank page every time?
6. Work everyone does differently. Which jobs depend on who happens to be doing them?

For each one you note the tasks, who does them and the hours a week. Then one simple rule tells you where to start.